FAQs

Ordering Quinceanera Dresses (Ordenes De Vestidos Para Quinceanera)
How can I order my Quinceanera Dress? Como puedo ordenar mi vestido?
	Some collections are available to order online. If you feel you need further assistance, such as help on ordering the best size, please feel free to contact us by phone or email to order your quinceanera dress. You can also email us your name and number and we will call you as soon as possible to assist you with your purchase.
How much will shipping be for my dress? Cuanta va costar enviar mi vestido de quinceanera?
	All Quinceanera Dresses qualify for FREE ground shipping within the continental US!
Is a bag for storing my dress included in the price? Esta incluida en el precio una bolsa para conservar mi vestido?
	Of course! Included with each dress is a extremely durable, clear plastic bag with a zipper in front. It allows your dress to be hanged while still inside the bag.
Is the petticoat or hoop included? Esta la crinolina incluida con mi vestido?
	No. However, you have the option to order a hoop or petticoat for additional fee when purchased at the same time as the dress. Hoops and petticoats are meant to make your dress appear fuller and rounder. We can help you choose the right size to achieve your desired look. Please call us for more information on also ordering a hoop or petticoat.

Shipping and Returns (Envio y Retornos)
How much is my shipping? Cuanto va costar para enviar mi orden?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
What is the return policy? Qual es la polica de retornos?
	Please see our Returns & Exchanges for complete details regarding our return policy.
How do I return my product? Como puedo regresar mi producto?
	Please click here for more information on returning an item.

Pricing and Billing (Precios y Cobros)
Do I have to pay sales tax? Tengo que pagar impuestos?
	You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is currently located in Texas. Customers ordering from any other state will not have to pay sales tax.
I have a question on my charges. Tengo preguntas sobre mis cargos.
	Click the "Your Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice. Necesito una copia de mi recibo.
	Click the "Your Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account? Cuando va aparcer el credito en mi cuento?
	Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged? Cuando van a cobrar mi tarjeta de credito?
	Your credit card will be charged within 24 hours of receiving your order.

Additional Support (Ayuda Addicional)
Can I call in my order? Puedo llamar para poner mi orden?
	Of course! We want you to feel as comfortable as possible about ordering from us. You can call in your order during our store hours at 1-888-822-2025.
Where is your store located? Donde esta su tienda?
	Yes. 330 County Rd 414, Cleburne, TX 76031, United States
How do I contact you? Como los puedo contactar?
	Please click here for our company contact information.